{"xsrfToken":"38e49c32d98b8cea1ef14f7094809540bf258a69_lout","branding":{"id":"1","key":"mch","name":"Memodo Customer Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00789e","headerLinkHoverBGColor":"#00789e","headerBadgeColor":"#00789e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0777a720-3619-4243-adce-5fa7de40d032/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNzI1NDMzYS1kOTZjLTRjNTAtYWIwYy02ZjRkZTcwZWY4NGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA3NzdhNzIwLTM2MTktNDI0My1hZGNlLTVmYTdkZTQwZDAzMiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MjgzOTUsIm5iZiI6MTczODcyNzc5NX0.7AbwqQJyOuEy7IR36IsBthwaKmu-IrKoGNbNW3QEh-Y&client=2725433a-d96c-4c50-ab0c-6f4de70ef84b&mode=fit","logoId":"0777a720-3619-4243-adce-5fa7de40d032","isLogoAvailable":true,"helpCenterTitle":"Willkommen beim Memodo Customer Helpdesk!","sharedPortalName":"Technische Beratung von Memodo","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Memodo Customer Helpdesk!","sharedPortalName":"Technische Beratung von Memodo","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Willkommen beim Memodo Customer Helpdesk!","sharedPortalName":"Technische Beratung von Memodo","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e582fb0-2931-43ff-819c-7bbf0df412af/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNzI1NDMzYS1kOTZjLTRjNTAtYWIwYy02ZjRkZTcwZWY4NGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlNTgyZmIwLTI5MzEtNDNmZi04MTljLTdiYmYwZGY0MTJhZiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MjgzOTUsIm5iZiI6MTczODcyNzc5NX0.l1uGswuOQlAj5VPNM3n_ifdFqI-qr53NKJcJvUuBVrg&client=2725433a-d96c-4c50-ab0c-6f4de70ef84b&height=300&mode=fit","bannerMediaApiFileId":"0e582fb0-2931-43ff-819c-7bbf0df412af","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"mch","projectId":10000,"serviceDeskId":1,"name":"Memodo Customer Helpdesk","description":"<p>Willkommen! Über die bereitgestellten Formulare können Sie eine Anfrage für den Memodo Customer Helpdesk erstellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"32","name":"Benötigen Sie Unterstützung bei der Behebung von Fehlercodes? ","descriptionHtml":"","callToAction":"Benötigen Sie Unterstützung bei der Behebung von Fehlercodes? ","introHtml":"","icon":10475,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[7],"key":""},{"id":"94","name":"Das Produkt oder die Funktionen des Produktes entsprechen nicht der Beratung?","descriptionHtml":"","callToAction":"Das Produkt oder die Funktionen des Produktes entsprechen nicht der Beratung?","introHtml":"<p>(Tech Op, Vertrieb, Webinar, etc.)</p>","icon":10472,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[29],"key":""},{"id":"95","name":"Das Produkt weist optische Mängel auf?","descriptionHtml":"","callToAction":"Das Produkt weist optische Mängel auf?","introHtml":"<p>(Farbabweichung, Kratzer, etc.)</p>","icon":10472,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[29],"key":""},{"id":"96","name":"Die Funktionen des Produktes wurden anders beschrieben?","descriptionHtml":"","callToAction":"Die Funktionen des Produktes wurden anders beschrieben?","introHtml":"<p>(Shop, Datenblätter, Mail, etc.)</p>","icon":10472,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[29],"key":""},{"id":"21","name":"Gewerbespeicher","descriptionHtml":"","callToAction":"Gewerbespeicher","introHtml":"<p>Technische Beratung zu Gewerbespeichern? Wir helfen gerne!</p>","icon":10565,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[1],"key":""},{"id":"97","name":"Haben Sie ein falsches Produkt bestellt?","descriptionHtml":"","callToAction":"Haben Sie ein falsches Produkt bestellt?","introHtml":"","icon":10532,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[8],"key":""},{"id":"98","name":"Haben Sie ein Produkt doppelt bestellt?","descriptionHtml":"","callToAction":"Haben Sie ein Produkt doppelt bestellt?","introHtml":"","icon":10532,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[8],"key":""},{"id":"101","name":"Haben Sie Fragen zum Transport?","descriptionHtml":"","callToAction":"Haben Sie Fragen zum Transport?","introHtml":"<p>(Lieferstatus, Ablieferbeleg, Umleitung, Priorisierung/Avis )</p>","icon":10530,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[30],"key":""},{"id":"28","name":"Haben Sie Probleme bei der Installation oder Inbetriebnahme?","descriptionHtml":"","callToAction":"Haben Sie Probleme bei der Installation oder Inbetriebnahme?","introHtml":"","icon":10469,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[7],"key":""},{"id":"100","name":"Hat das Produkt einen offensichtlichen Mangel?","descriptionHtml":"","callToAction":"Hat das Produkt einen offensichtlichen Mangel?","introHtml":"<p>(z.B.: verbogene Klemme, durchgebrannter Überspannungsschutz, HotSpot)</p>","icon":10469,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[7],"key":""},{"id":"20","name":"Heimspeicher","descriptionHtml":"","callToAction":"Heimspeicher","introHtml":"<p>Technische Beratung zu Heimspeichern? Wir helfen gerne!</p>","icon":10563,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[1],"key":""},{"id":"24","name":"Heizsysteme","descriptionHtml":"","callToAction":"Heizsysteme","introHtml":"<p>Technische Beratung zu Heizsystemen? Wir helfen gerne!</p>","icon":10568,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[1],"key":""},{"id":"23","name":"Ladestationen","descriptionHtml":"","callToAction":"Ladestationen","introHtml":"<p>Technische Beratung zu Ladestationen? Wir helfen gerne!</p>","icon":10567,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[1],"key":""},{"id":"17","name":"Module","descriptionHtml":"<p>Wie können wir helfen?</p>","callToAction":"Module","introHtml":"<p>Technische Beratung zu Modulen? Wir helfen gerne!</p>","icon":10562,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[1],"key":""},{"id":"26","name":"Sie haben Fragen zu Kompatibilitäten verschiedener Produkte?","descriptionHtml":"","callToAction":"Sie haben Fragen zu Kompatibilitäten verschiedener Produkte?","introHtml":"","icon":10477,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[1],"key":""},{"id":"22","name":"Unterkonstruktion","descriptionHtml":"","callToAction":"Unterkonstruktion","introHtml":"<p>Technische Beratung zu Unterkonstruktionen? Wir helfen gerne!</p>","icon":10566,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[1],"key":""},{"id":"99","name":"Ware wird nicht mehr benötigt?","descriptionHtml":"","callToAction":"Ware wird nicht mehr benötigt?","introHtml":"","icon":10532,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[8],"key":""},{"id":"19","name":"Wechselrichter","descriptionHtml":"","callToAction":"Wechselrichter","introHtml":"<p>Technische Beratung zu Wechselrichtern? Wir helfen gerne!</p>","icon":10564,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[1],"key":""},{"id":"104","name":"Wurde Ware beschädigt?","descriptionHtml":"","callToAction":"Wurde Ware beschädigt?","introHtml":"","icon":10530,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[30],"key":""},{"id":"105","name":"Wurde Zuviel, Zuwenig oder falsche Ware geliefert?","descriptionHtml":"","callToAction":"Wurde Zuviel, Zuwenig oder falsche Ware geliefert?","introHtml":"","icon":10530,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[30],"key":""},{"id":"25","name":"Zubehör","descriptionHtml":"","callToAction":"Zubehör","introHtml":"<p>Technische Beratung zu Zubehör? Wir helfen gerne!</p>","icon":10569,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[1],"key":""},{"id":"3","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"106","name":"Auslegungsanfrage","descriptionHtml":"","callToAction":"Auslegungsanfrage","introHtml":"","icon":10511,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"102","name":"Dienstleisterkommunikation","descriptionHtml":"","callToAction":"Dienstleisterkommunikation","introHtml":"","icon":10571,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[],"key":""},{"id":"103","name":"Herstellerkommunikation","descriptionHtml":"","callToAction":"Herstellerkommunikation","introHtml":"","icon":10571,"iconUrl":"https://memodocustomerhelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Sie benötigen eine Beratung zu Produkten oder Kompatibilitäten?"},{"id":7,"name":"Das Produkt funktioniert nicht wie gewünscht?"},{"id":29,"name":"Das Produkt entspricht nicht Ihren Erwartungen?"},{"id":8,"name":"Sie möchten ein Produkt zurückgeben?"},{"id":30,"name":"Kam es zu einer Störung im Lieferprozess?"}],"orderMapping":{"9":[32],"29":[96,94,95],"1":[21,20,24,23,17,22,19,25,26],"7":[100,28,32],"8":[99,98,97],"30":[105,104,101]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MCH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNzI1NDMzYS1kOTZjLTRjNTAtYWIwYy02ZjRkZTcwZWY4NGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Mjg5OTUsIm5iZiI6MTczODcyNzc5NX0._j8u2VQv59Jj0vh4bw8pfX10aWJb30bjoD9fDF-eWtk","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"2725433a-d96c-4c50-ab0c-6f4de70ef84b","tokenDurationInMins":20}},"sharedPortal":{"name":"Technische Beratung von Memodo","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}